RTA Laboratuvarları is aware that customer complaints are invaluable in identifying problems and adopts each complaint as an opportunity to improve the company and responds to them as soon as possible by taking the necessary developmental and regulatory actions. It evaluates complaints by seeking solutions in accordance with the principles of customer orientation and confidentiality, especially in compliance with the legislation, and manages this process in a fair and transparent manner by using company resources effectively.
How can you send us your complaints?
You can submit your requests and complaints by calling our Call Center, e-mail or via the “Contact Form” on our website.
You can reach us by calling our Call Center by phone.
You can find the address, telephone numbers of our Head Office or branches under “Contact Us”.
How are your complaints resolved?
The relevant request and complaint is forwarded to our personnel assigned to this subject in order to create a solution as soon as possible.
All requests and complaints are evaluated and resolved within the framework of transparency, accessibility, responsiveness, objectivity, low cost, fairness, confidentiality, customer orientation, accountability and continuous improvement.
The arrival times and resolution times of complaints and requests are tracked and records are kept.
In addition, all calls made to our Call Center are recorded.
